Who we are

Having worked in L&D for nearly 30 years, we certainly have a great understanding of what works and what doesn’t. We’re delighted to share this expertise with you, helping to create game-changing management and leadership programmes that have everything needed to maximise participant engagement, ensure learning implementation and capture ROI.

It’s a focused approach that guarantees you’ll never waste your training budget with us.

What

We DO...

Design and deliver blended programmes that get results
Embrace the role of technology in creating innovative, highly flexible learning experiences
Provide ongoing individual support for as long as it is needed
Build positive habits that drive a proactive approach to management
Actively involve participants and stakeholders at every stage
Measure the impact of all our programmes

We DON'T...

Run standalone workshops with no effective set-up or implementation plan
Deliver anything without fully understanding a client’s objectives first
Waste time in the training room with unnecessary ‘fillers’
Work with people looking for a tick box solution
Chalk & talk
Waste other people’s money

How we do it

As genuine specialists in leadership & management, we’ve really honed our understanding of what is required to design and deliver truly successful programmes. And by truly successful, we don’t just mean 5 out of 5 on the happy sheet! This expertise has enabled us to identify the following key elements that when combined, ensure all our programmes not only provide the best possible learning experience, but most importantly get the results you are looking for:

Robust stakeholder consultancy

To agree programme objectives, explore any potential barriers to learning and establish the evaluation and measurement criteria.

Pre-programme communication with all participants

To confirm individual challenges, increase ‘buy-in’ to the programme and overcome any specific concerns.

Efficiently designed workshops

To ensure a sharp, practical focus with absolutely no padding.

Launch events

To ensure management involvement, explain the programme objectives and clarify what is expected of everyone.

Activities, tasks and reading recommendations

To increase understanding, embed the learning and ensure interest remains strong even when the modules have been completed.

Access to a range of relevant, 'multi-media' resources

To provide additional support to the participants whenever they need it.

Individual follow-up calls

To maintain momentum and explore how the learning can assist with any personal challenges they may be faced with.

Full evaluation service

To make it easy for clients to demonstrate the impact of their investment.

Mid programme reviews

To assess satisfaction, levels of application and revise content if necessary.

Review sessions and presentation events

To assess progress and challenge the participants to share how the training has impacted them and their team.

Where we train

Worldwide

All over the UK

At home or in the office

Even though we’re London based, we’re very happy to deliver training anywhere in the UK, Europe and beyond. We can come to your offices or we’ll help you find a suitable local venue if that’s more convenient. Either way, we never charge for travel time! We’re big fans of face to face delivery but equally skilled at virtual learning if that works better. Perhaps a blended approach is right for you?

Please bear in mind that we no longer have our own training facilities nor do we run open or public courses.

We also have a fully staffed office in Cairo that supports our work in the MENA region. If you have a query relating to that part of the world, please contact nirvana@phoenix-training.co.uk

When we started

Set up in 1995, we’ve always retained our founder Bill’s original vision that we passionately believe in ‘helping make people better at what they do’. This was originally embodied by the delivery of over 100 different disciplines across sales, personal development and management, utilising the support of some amazing associates.

As we emerged from the recession in the 2000’s, we recognised it was important to sharpen our focus, adopt a more personalised approach and build a full-time training team.

This process has continued at pace and we now specialise in management & leadership programmes that utilise the latest technologies to ensure you’ll get the best results.

It’s been quite a journey and we hope you’ll be part of our future.

Latest logo

The Leathermarket

Our old offices in London Bridge SE1

Xmas Lunch

Team Phoenix

One of our old training rooms

Phoenix family picnic

Original logo

Let's talk!

If you recognise these are the kind of things that make up great learning, then we’d love to work with you. Clearly, every client is unique and we understand the need for flexibility but by using many of our core elements, we’re confident you’ll get the type of programme your investment deserves. Call us on 0207 234 0480 or

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Our Partners

Phoenix are proud to be working with some of the world’s leading L&D organisations, including:

Our core team

Bill Osmond

MD & Head of Learning

Bill set up Phoenix twenty nine years ago, and over that time has developed an incredible passion for learning and development. He is particularly interested in designing learning solutions that create sustainable behavioural changes and he recognises the importance of linking learning, work and performance. Specialising in Leadership & Management, Bill’s personal, committed and inspirational approach helps those he works with achieve outstanding, lasting results with a real business impact. Please contact Bill by email bill@phoenix-training.co.uk or on 07843 205 352.

Olly Osmond

Client Relationship Director

Olly has worked with Phoenix for over 25 years, having had overall responsibility for both the operational and business development sides of the business. His expertise in these areas has enabled him to manage many of our biggest development programmes, working seamlessly with client stakeholders, the facilitators and Phoenix’s administrative team. Olly’s attention to detail, project management and overall L&D experience ensure that the focus remains on the development itself, whilst providing an exceptional end to end experience for stakeholders and participants alike. Please contact Olly by email oliver@phoenix-training.co.uk or on 07941176939

Ruth Tiffin

Office Manager

Ruth has been with Phoenix since 2008 and is an indispensable member of our team. She has a background in accounts, administration and property sales negotiation, so she is ideally qualified for her role at the centre of everything we do. As Office Manager, Ruth is largely responsible for all things administrative. This includes the company finances, design & distribution of our marketing & training materials and the smooth running of our development programmes. Please contact Ruth by email ruth@phoenix-training.co.uk or on 020 7234 0480.

Nirvana Saad

MENA Director

Nirvana has worked with Phoenix for over 7 years, having had the responsibility for managing the entire business within the Middle East and North African (MENA) Region. The focus of her work is to provide guidance to organisations on the design and delivery of skill-building training programs to meet their learning needs and address their employees’ diverse learning styles. She has participated in the design of long-term blended training solutions moulded according to the organization’s practices, culture and vision. The learning roadmaps she has designed cover many subjects such as Leadership, Innovation, Sales Techniques, Customer Service and Marketing. She is one of the pioneers to strategically introduce and implement Innovation training within the MENA Region.Please contact Nirvana by email nirvana@phoenix-training.co.uk or on 002 01223218266

Why choose Phoenix?