Our latest blog posts

Whilst not exactly startling news, a recent Gallup survey indicated that 42% of employees who voluntarily left their organisation in the past year reported that their manager could have done something to prevent them from leaving their job. More interestingly however was that a lack of positive...

From a training perspective, we’ve always disliked the word ‘delegate’ which evokes images of passive attendees, waiting silently for the next break.  Given that, we’ve always preferred using the highly involved ‘participant’. Even more importantly, we now recognise that whilst participating in a...

I’m often asked for advice by newly established associate trainers which I still find slightly strange as even though I’ve been working at Phoenix for over 25 years, I don’t necessarily consider myself as an expert! Anyway, I thought it would be useful to share the four key things I always find...