Specialist Vehicle Hire – 121 New Managers Programme

Background and Objectives

Lucy approached us recently with a clear objective of developing her people management skills.  As the operations manager for a specialist vehicle hire company, she had strong technical expertise but had received no formal management training.   

With a growing team, she recognised the need to build her confidence and develop a range of practical tools and techniques that would make an immediate difference to the behaviour and results of her colleagues.

Format

Given her extremely busy schedule, we quickly identified that the most appropriate format for Lucy would be a modular programme, delivered using Teams for maximum flexibility.  We’ve long recognised the benefits of this approach and were delighted that it fitted so well with Lucy’s existing commitments.

We scheduled 3 x 1.5hr sessions delivered approximately once a month, all supported by our online learning transfer platform – PROMOTE which shared tasks and activities for Lucy to complete independently before and after each module.  Again, increasing the levels of application and accountability.

Furthermore, Lucy opted for the ILM assessment and certification which would formally recognise her development.

Results

We have been delighted by the progress Lucy has made, culminating in one of the highest scores we have ever had on her ILM assessment.

More importantly, the assessment helped us document so many practical changes she has introduced to her team and the wider organisation.

‘I am very happy with Bill and the whole programme! He is an excellent trainer and very easy to chat to about my situation, as well as picking up relevant theory along the way that I can use in practical situations. 

From the very first session, I identified lots of key areas to implement change, and the times in between sessions have allowed me to make said changes! Bill has been very supportive in these in-between times, offering advice and perspective on the changes I am making, and giving guidance on how to tackle each part when I’ve asked. 

Phoenix have also been very flexible with date changes for the training sessions and always gets back to me quickly whenever I contact them.

Very happy I found you guys, and we are already seeing positive changes in our company because of the training given so far!’

What’s more, Lucy has recognised how valuable the training has been so far and committed to an additional 6 x 1hr sessions to support her ongoing development.