Hemswell Coldstore

Background

Located in Lincolnshire, Hemswell is a coldstore with 5,000 pallet spaces.  Recognising the challenging conditions in which its people operated, the new ownership were determined to equip a group of three senior managers with the tools and techniques needed to lead and develop their teams confidently.

Above all, they were looking to begin a cultural shift in which employees were recognised as valuable contributors who would commit to fully to their roles.

Format

Before finalising the ideal format, we spoke with the participants themselves in order to understand their logistical challenges and existing commitments.  It was then agreed that we would begin each session nice and early so that they could focus on their busiest time around 11am.

Each session was delivered using Teams and run over 2hrs to maximise levels of engagement.  Sessions were delivered on a weekly basis, allowing for time to put their newly learnt skills into practice and reflect upon what was working and indeed, what perhaps wasn’t.

The programme was further enhanced by a launch event explaining the role of the PROMOTE platform and finalising key objectives, as well as a highly committed MD who proactively supported her colleagues throughout.

Results

Even after only a few months, the desired changes are well under way.  Despite never having experienced this type of training previously, all three participants have embraced the challenge and shown great levels of commitment.

This has been witnessed not only in the virtual ‘training room’ but also by the really high levels of activity on the PROMOTE platform.

‘Further from our discussions, I have been thinking about ways to increase my team members’ satisfaction in their daily tasks.  I have therefore been more attentive to the reactions of the team when asked to perform certain tasks, and I have been much more open with positive feedback, especially with jobs that aren’t enjoyed. Overall, I have seen mostly positive improvement which is very satisfying.’

‘Using the preparation techniques we discussed, the conversation went really well. We talked about planning ahead and what we could do to better prepare for the coming days.’ 

‘I can now see that listening to people, especially when they have new ideas, gives them the motivation to act. Letting some of them solve small problems also helps, as it builds self-confidence. ‘

‘I am now committed to giving more positive feedback and allowing team members the room to develop their confidence by giving them space and agency within tasks.’