Whilst not exactly startling news, a recent Gallup survey indicated that 42% of employees who voluntarily left their organisation in the past year reported that their manager could have done something to prevent them from leaving their job. More interestingly however...

From a training perspective, we’ve always disliked the word ‘delegate’ which evokes images of passive attendees, waiting silently for the next break.  Given that, we’ve always preferred using the highly involved ‘participant’. Even more importantly, we now recognise...

I’m often asked for advice by newly established associate trainers which I still find slightly strange as even though I’ve been working at Phoenix for over 25 years, I don’t necessarily consider myself as an expert! Anyway, I thought it would be useful to share the...

‘How was the training and how was the lunch?’  Anecdotally at least, these remain the most commonly asked questions by managers when their team members return from training.  It’s no surprise that they don’t get much of a response! Next time you’re faced with this...

Psychological safety refers to the perception that one can express their thoughts, ideas, and concerns without fear of negative consequences. It's a crucial aspect of a healthy work or social environment where individuals feel comfortable taking interpersonal risks,...

A standard dictionary definition of silver bullet is ‘a simple and seemingly magical solution to a complicated problem’. Last week, whilst working with a variety of management groups I was reminded of how complex the process of learning new skills, developing one's...

Delegation is a critical skill for effective management and leadership. When done correctly, it can improve efficiency, empower team members, and free up your time for more strategic tasks. Here are five key rules for successful delegation: Clearly Define...

Reducing stress in team members is essential for maintaining a healthy and productive work environment. Here are five things line managers can do to help alleviate stress: Provide Clear Expectations and Resources: Set clear and realistic expectations for each team...

Implementing effective training is one of the fundamentals in making sure your team and your company are running as smoothly as possible, but it requires an in-depth sight into how your team learns best. By strategically sourcing training methods for your team, you...