One easy way to help address high staff turnover

One easy way to help address high staff turnover

by | Aug 22, 2024 | Uncategorised

Whilst not exactly startling news, a recent Gallup survey indicated that 42% of employees who voluntarily left their organisation in the past year reported that their manager could have done something to prevent them from leaving their job. More interestingly however...
Don’t call them delegates!

Don’t call them delegates!

by | Aug 20, 2024 | Uncategorised

From a training perspective, we’ve always disliked the word ‘delegate’ which evokes images of passive attendees, waiting silently for the next break.  Given that, we’ve always preferred using the highly involved ‘participant’. Even more importantly, we now recognise...
Expert advice anyone?

Expert advice anyone?

by | Aug 14, 2024 | Uncategorised

I’m often asked for advice by newly established associate trainers which I still find slightly strange as even though I’ve been working at Phoenix for over 25 years, I don’t necessarily consider myself as an expert! Anyway, I thought it would be useful to share the...
How was the lunch?

How was the lunch?

by | Aug 14, 2024 | Uncategorised

‘How was the training and how was the lunch?’  Anecdotally at least, these remain the most commonly asked questions by managers when their team members return from training.  It’s no surprise that they don’t get much of a response! Next time you’re faced with this...