From a training perspective, we’ve always disliked the word ‘delegate’ which evokes images of passive attendees, waiting silently for the next break.  Given that, we’ve always preferred using the highly involved ‘participant’.

Even more importantly, we now recognise that whilst participating in a workshop or programme is highly desirable, even that doesn’t go far enough.

Our role is also to inspire even greater levels of accountability, ensuring that anyone we work with leaves our programmes keen to learn more, develop further and fully commit to their roles.

This won’t happen over a few days of learning (no matter how interactive), so it’s crucial that as training providers we’re the catalyst for ongoing development.  Light the fire, then continue to support them in any way possible.   That’s the only way we’ll bring about meaningful change.